ALPHA K9 U, LLC POLICIES & PROCEDURES
All dogs visiting our campus must be current on the routine preventative health care for contagious diseases. To insure adequate protection, vaccinations and negative parasite tests (as outlined below) must be provided by a licensed veterinarian (hard-copy documentation required). Dogs will not be permitted entry without prior proof of vaccinations and parasite test results – this includes, but not limited to, tours.
In order to ensure the safety of your pets and our other guests, we require that all employees and guests adhere to the following Policies & Procedures:
ALPHA K9 U - WELLNESS POLICY - ALL SERVICES
We have set high standards at Alpha K9 U and we have implemented strict health & safety requirements for a very good reason – we are committed to keeping all of our pets safe and healthy! If we failed to require protection against contagious diseases and parasites, we could not promise your pet the safest environment possible. We wish to thank you, in advance, for helping us keep all of our canine companions healthy and safe!
Vaccination Requirements: Alpha K9 U requires Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), and Bordetella. For your canine’s safety and well-being, please allow a minimum of forty-eight (48) hours after receiving vaccinations such as Distemper and/or Rabies and up to fourteen (14) days after receiving a Bordetella vaccine for maximum effect before entry. Vaccinations must be administered by a licensed veterinarian (we do not accept home vaccinations) and hard-copy documentation is required prior to entry into the Alpha K9 U campus/facility.
NOTE: If the Bordetella vaccine has never been given, has expired, or was given via: intranasal (drops in the nose), the vaccine must be administered at least FOURTEEN (14) DAYS PRIOR to arrival at Alpha K9 U. If the Bordetella vaccine is boostered a minimum of FIVE (5) DAYS is required before entry.
PUPPIES are required to have their second set of DHPP, Bordetella vaccinations, and are required to have their Rabies vaccination (at 12 weeks of age).
* In lieu of vaccinations, we can accept a titer test administered by a licensed veterinarian in the past 90 days stating that your dog has sufficient immunity to these diseases. (For more information please refer to the following document)*
In order to ensure the safety of your pets and our other guests, we require that all employees and guests adhere to the following Policies & Procedures:
ALPHA K9 U - WELLNESS POLICY - ALL SERVICES
We have set high standards at Alpha K9 U and we have implemented strict health & safety requirements for a very good reason – we are committed to keeping all of our pets safe and healthy! If we failed to require protection against contagious diseases and parasites, we could not promise your pet the safest environment possible. We wish to thank you, in advance, for helping us keep all of our canine companions healthy and safe!
Vaccination Requirements: Alpha K9 U requires Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), and Bordetella. For your canine’s safety and well-being, please allow a minimum of forty-eight (48) hours after receiving vaccinations such as Distemper and/or Rabies and up to fourteen (14) days after receiving a Bordetella vaccine for maximum effect before entry. Vaccinations must be administered by a licensed veterinarian (we do not accept home vaccinations) and hard-copy documentation is required prior to entry into the Alpha K9 U campus/facility.
NOTE: If the Bordetella vaccine has never been given, has expired, or was given via: intranasal (drops in the nose), the vaccine must be administered at least FOURTEEN (14) DAYS PRIOR to arrival at Alpha K9 U. If the Bordetella vaccine is boostered a minimum of FIVE (5) DAYS is required before entry.
PUPPIES are required to have their second set of DHPP, Bordetella vaccinations, and are required to have their Rabies vaccination (at 12 weeks of age).
* In lieu of vaccinations, we can accept a titer test administered by a licensed veterinarian in the past 90 days stating that your dog has sufficient immunity to these diseases. (For more information please refer to the following document)*
Titer Testing | |
File Size: | 417 kb |
File Type: |
Parasite Testing (Fecal Flotation and Giardia Tests): A negative Fecal Float is required for all guests utilizing any and all services. In addition, a negative Giardia Fecal Test is required for ALL DOGS utilizing our Aquatic Center and ALL PUPPIES - up to ten (10) months of age - prior to entry at Alpha K9 U. Helpful Hint: If your pet needs a Giardia Test, MAKE SURE TO ASK YOUR VET TO PERFORM BOTH FECAL TESTS ON THE SINGLE STOOL SPECIMEN THAT YOU PROVIDE.
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Parasite Testing (Fecal Flotation & Giardia Test) - Brief Q&A Summary
What are the Benefits of Fecal Flotation and Giardia Testing?
Although some pets infected with intestinal parasites develop diarrhea or other clinical signs, many pets don’t show any signs at all. The only way to identify and treat infected pets is to test them periodically for evidence of infection.
Why does Alpha K9 U have a Giardia policy in place?
Although it is not always convenient, policies and processes are developed and put into place for the safety and well-being of all of our canine companions and guests. Due to the high prevalence factor combined with the ability of giardia cysts to survive outside the pet within any environment for long periods of time, is just one of the many reasons why this policy is in place. Moreover, since the giardia parasite thrives in cool, damp environments, we need to be more vigilant due to the fact that pets are in or around water and damp environments, such as the Alpha K9 U Aquatic Center.
Is there separate and/or special testing procedures for Giardia?
Yes, special diagnostic procedures, beyond a routine fecal examination, are necessary to identify Giardia. But, there is no perfect test for Giardia. Giardia is an elusive parasite, and cysts are shed only intermittently from the gastrointestinal tract of an infected dog. It will be at the Veterinarian discretion to determine which giardia testing/procedures should be utilized due to the specific circumstances of each pet. Some veterinarians perform fecal testing in the office, so results may be available the same day. Other practices use an outside laboratory for diagnostic testing, so results may take a few days.
What if your pet tests positive for Giardia?
If your pet has tested positive for Giardia, hopefully your pet has cleared the infection successfully after treatment. However, Alpha K9 U requires a follow up test to provide the best information about whether the infection is completely cleared. Again, the important thing to note is that giardia cysts aren't passed in every single stool sample, which is why additional tests are necessary to insure the infection is completely resolved.
PLEASE NOTE: IT IS SOLELY UP TO YOUR VETERINARIAN TO INTERPRET THE TEST RESULTS in light of your pet’s medical history and specific signs or symptoms, if any. Please be aware that different testing procedures may produce varying results; regardless, if it has been determined that your pet is free of all parasites, including Giardia, by your Veterinarian, he or she may make a notation /document and “sign-off” stating that a “negative” diagnosis has been determined, on that date/time.
________________________________________________________________________________________________________________________________________
Parasite Testing (Fecal Flotation & Giardia Test) - Brief Q&A Summary
What are the Benefits of Fecal Flotation and Giardia Testing?
Although some pets infected with intestinal parasites develop diarrhea or other clinical signs, many pets don’t show any signs at all. The only way to identify and treat infected pets is to test them periodically for evidence of infection.
Why does Alpha K9 U have a Giardia policy in place?
Although it is not always convenient, policies and processes are developed and put into place for the safety and well-being of all of our canine companions and guests. Due to the high prevalence factor combined with the ability of giardia cysts to survive outside the pet within any environment for long periods of time, is just one of the many reasons why this policy is in place. Moreover, since the giardia parasite thrives in cool, damp environments, we need to be more vigilant due to the fact that pets are in or around water and damp environments, such as the Alpha K9 U Aquatic Center.
Is there separate and/or special testing procedures for Giardia?
Yes, special diagnostic procedures, beyond a routine fecal examination, are necessary to identify Giardia. But, there is no perfect test for Giardia. Giardia is an elusive parasite, and cysts are shed only intermittently from the gastrointestinal tract of an infected dog. It will be at the Veterinarian discretion to determine which giardia testing/procedures should be utilized due to the specific circumstances of each pet. Some veterinarians perform fecal testing in the office, so results may be available the same day. Other practices use an outside laboratory for diagnostic testing, so results may take a few days.
What if your pet tests positive for Giardia?
If your pet has tested positive for Giardia, hopefully your pet has cleared the infection successfully after treatment. However, Alpha K9 U requires a follow up test to provide the best information about whether the infection is completely cleared. Again, the important thing to note is that giardia cysts aren't passed in every single stool sample, which is why additional tests are necessary to insure the infection is completely resolved.
PLEASE NOTE: IT IS SOLELY UP TO YOUR VETERINARIAN TO INTERPRET THE TEST RESULTS in light of your pet’s medical history and specific signs or symptoms, if any. Please be aware that different testing procedures may produce varying results; regardless, if it has been determined that your pet is free of all parasites, including Giardia, by your Veterinarian, he or she may make a notation /document and “sign-off” stating that a “negative” diagnosis has been determined, on that date/time.
Below you will find a downloadable/printable version of our Wellness Policy Requirements
Wellness Policy | |
File Size: | 355 kb |
File Type: |
DAYCARE
Applicable Forms: All dogs must have complete, up-to-date, Vaccinations, Negative Fecal Test Results, Emergency Veterinarian Release Form and Services Agreement on file. To obtain/download applicable forms please scroll to the bottom of this page and click on the Form Link.
Reservations: We require reservations due to the limited number of reserved spaces available in daycare. Please cancel your reserved spot if you are unable to use it.
Behavior: All dogs must be non-aggressive and non-protective of food or toys while in daycare. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs. Please remember that your pet will be spending time with other pets and the safety and health of the pack is our main concern. Also, dogs who hump excessively, bark excessively, bare teeth, snarl, growl, potty inside, or who exhibit other non-friendly/nervous behavior may be turned away from service.
Drop-Off/Pick-Up: Monday through Friday, 7:00 a.m. to 6:00 p.m. (No Arrivals/Departures from 1:30 p.m. -2:30 p.m.). Drop-off & pick-up of your pet must occur during our open-to-the-public hours (Lobby/Office Hours) posted. A late check-out fee of $15.00 will apply if picked up after 6:30 p.m. and before 7:00 p.m. and dogs not picked up by 7:00 p.m. will be boarded overnight, and overnight boarding fees will apply. The Owner must provide advanced authorization to allow anyone else to pick up their dog.
Treats: We provide our guests with treats throughout the day - Please let us know, in advance, and on the Admissions Application if you do NOT want your dog to have any treats. PLEASE INFORM US IF YOUR DOG IS ALLERGIC TO CERTAIN TYPES OF FOOD/TREATS.
Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan - please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days. Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from daycare and will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted to daycare.
Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check with us or on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
- We reserve the right to refuse service to anyone at our sole discretion -
Name Tags & Collars: All dogs must be wearing a collar with a name tag and must be on a leash upon exit/entry. NO FLEXI-LEADS, PLEASE! No metal, pinch, choke, beaded or studded collars will be allowed in the daycare area.
Risks: Owners understand that supervised off-leash socialization and interaction between our guests is encouraged. Owners must also acknowledge that dogs are unpredictable in behavior, and be aware/assume risks involved in such play.
Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a “time-out” from the daycare area. Excessive barking dog will be dismissed from daycare because excessive barking can escalate the intensity of the pack dynamic, we reserve the right to refuse reentry.
Spay/Neuter: In general, all dogs over six (6) months of age should be spayed or neutered in order to socialize with the other dogs in daycare. Puppies younger than six (6) months may be intact.
Females in Heat: A female in heat tends to stress out males staying at Alpha K9 U; consequently, Females in heat will not be allowed in daycare, classes or boarding at any time. There may be additional charges during your pets stay, if they come into season at our facility and will also need to be picked up as soon as possible.
In General:
This information is a summary only. Policies, Rules & Rates are subject to change without notice.
BOARDING/OVERNIGHT CARE
Please be advised, we do NOT allow dog(s) to enter the facility, at any time, for any reason, until all current vaccination information and negative fecal test results are received, reviewed, approved and documented.
Applicable Forms: All dogs must have complete, up-to-date, Vaccinations, Negative Fecal Test Results, Emergency Veterinarian Release Form and Services Agreement on file. For your convenience you may obtain/download the applicable forms at the bottom of this page.
Exclusive & Limited Entry: We require reservations due to the limited number of reserved suites available. Please cancel your reserved spot if you are unable to use it.
Drop-Off/Pick-Up:
Weekdays: Check-in time is after 2:30 p.m. and the normal check-out is before 1:30 p.m. (No Arrivals/Departures from 1:30 p.m. - 2:30 p.m.). If check-out is after 1:30 p.m. an additional "late pick up" fee of $15.00 for each dog will be applied. For each dog not picked up by 6:30 p.m. overnight charges will apply.
Weekends: Saturdays & Sundays: Check-in and check-out times are from 8:00 a.m. to 12:00 p.m.
Feeding: We request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc.). We ask that your dog's food be labeled with your dog's name, feeding amounts, and any special feeding instructions (feeding time, adding water, elevating food, etc.). Please bring food in a disposable container or bag, as we will not return it. If you forget to bring your dog's food or if you don't bring enough for their stay, we will gladly provide our Precise Premium House Food for an additional fee. Also, we provide our guests with treats throughout the day - please let us know if you do not want your dog to have any treats! PLEASE INFORM US IF YOUR DOG IS ALLERGIC TO CERTAIN TYPES OF FOOD. - Please do not bring food or water dishes as we supply them - Please be advised, if AK9U provides premium food, to guests, it is an additional $5.00 per dog, per day.
Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan (please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days. Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted. Any dog with diarrhea will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted.
Holidays: For Holiday stays, a $50.00 per dog credit card deposit (Visa, MasterCard or Discover) is required to hold a reservation, and will be applied to the holiday boarding charges. This deposit is refundable only if you cancel your reservations fourteen (14) days or more in advance of your dog's stay; otherwise, the $50.00 per dog deposit is forfeited. *Holiday stays require a minimum of two (2) nights boarding fees.
Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
- We reserve the right to refuse service to anyone at our sole discretion -
Medication: We are happy to give oral or topical medication to your dog, but require the following: all medications must be in their original container and must include your dog's name, and the name and strength of the medication. Directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc. must be included with the medication. Any dog with special needs may incur additional charges.
Name Tags & Collars: All dogs must be wearing a collar with a name tag and must be on a leash upon entry/exit.
Reservations & Cancellation Policy: For non-holiday periods, Alpha K9 U's cancellation policy is three (3) days prior to arrival. Cancellations that occur within three days (3) prior to check-in for non-holiday periods will result in a one (1) over- night charge per guest to the credit card on file. For Holiday stays, a $50.00 per dog credit card deposit is required to hold a reservation, and will be applied to these holiday boarding charges. This deposit is refundable only if you cancel your reservations fourteen (14) days or more in advance of your dog(s) stay; otherwise, the $50.00 deposit is forfeited. The cancellation policy is more stringent during holiday periods because we typically have a waiting list for our boarding services.
Spay/Neuter: This policy and ‘approval’ (usually reserved for breeders, show dogs, professional working dogs) will be determined on a case-by-case basis. In general, all dogs over six (6) months of age should be spayed or neutered and is mandatory in order to socialize with the other dogs in daycare. Puppies younger than six (6) months may be intact.
Females In Heat: Females in heat tends to stress out males staying at Alpha K9 U, so if your dog is in heat, please let us know in advance so that we can make the proper arrangements. Please note: Any dog with special needs may incur additional charges.
What to Bring: For overnight boarding, please bring all food, treats (no rawhide's or greenies, please), medication, toys, bedding and anything else that you would like your pet to have when in the residential area (anything with familiar smells such as shirts, blankets, etc. will help your dog settle in comfortably). Please do not bring food or water dishes as we supply them.
Food: Please make sure to bring enough food for your pets’ entire stay. AK9U believes that keeping pets on the same diet reduces stress on their digestive system and prevents any allergic reactions. However, for an additional charge, AK9U can also provide premium dog food for all boarding guests.
Please be advised, if AK9U provides premium food, to guests, it is an additional $5.00 per dog, per day.
Boarding School: A non-refundable deposit of $50.00 -$100.00 is required to reserve a spot in The Alpha K9 U Boarding School Program ($50.00 for 7 day program, $100 for 14 day program and/or $100 for holiday dates). No other payment is required until you pick your dog up from training. Additional charges may apply if we are requested to provide/feed our premium house food.
In General:
This information is a summary only. Policies & Rules are subject to change without notice.
TRAINING HALL SERVICES
Boarding School: A non-refundable deposit of $50.00 -$100.00 is required to reserve a spot in The Alpha K9 U Boarding School Program ($50.00 for 7 day program, $100 for 14 day program and/or $100 for holiday dates). No other payment is required until you pick your dog up from training. Additional charges may apply if we are requested to provide/feed our premium house food.
Requesting Private Appointments - Private Appointments are different private activities (i.e., Swimming, Dock-Diving, and HydraCare, etc.) that you schedule that do not involve inviting other people or reserving staff resources. You may request an appointment by email, phone or fax and/or by stopping by the front office during office hours. For best results, schedule private appointments at least twenty-four (24) hours in advance (don't wait until the last minute to schedule an appointment). You may also schedule recurring appointments. If you are unable to attend an appointment, please let us know ASAP. We require a cancellation notice of at least twenty-four (24) hours in advance for most appointments. We appreciate your help in keeping our schedule running efficiently.
Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan - please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days. Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from class and will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted.
Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check with us or on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
- We reserve the right to refuse service to anyone at our sole discretion -
Risks: Owners understand that supervised off-leash puppy class socialization and interaction between our guests is encouraged. Owners must also acknowledge that dogs are unpredictable in behavior, and be aware/assume risks involved in such play.
Females In Heat: For the safety of all dogs females in heat tends to stress out dogs at Alpha K9 U, so if your dog is in heat, please let us know in advance so that we can make the proper arrangements.
What to bring to class (In-General)
General Info:
Please note: There are NO refunds or make-up classes available.
This information is a summary only. Policies, Rules & Rates are subject to change without notice.
Applicable Forms: All dogs must have complete, up-to-date, Vaccinations, Negative Fecal Test Results, Emergency Veterinarian Release Form and Services Agreement on file. To obtain/download applicable forms please scroll to the bottom of this page and click on the Form Link.
Reservations: We require reservations due to the limited number of reserved spaces available in daycare. Please cancel your reserved spot if you are unable to use it.
Behavior: All dogs must be non-aggressive and non-protective of food or toys while in daycare. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs. Please remember that your pet will be spending time with other pets and the safety and health of the pack is our main concern. Also, dogs who hump excessively, bark excessively, bare teeth, snarl, growl, potty inside, or who exhibit other non-friendly/nervous behavior may be turned away from service.
Drop-Off/Pick-Up: Monday through Friday, 7:00 a.m. to 6:00 p.m. (No Arrivals/Departures from 1:30 p.m. -2:30 p.m.). Drop-off & pick-up of your pet must occur during our open-to-the-public hours (Lobby/Office Hours) posted. A late check-out fee of $15.00 will apply if picked up after 6:30 p.m. and before 7:00 p.m. and dogs not picked up by 7:00 p.m. will be boarded overnight, and overnight boarding fees will apply. The Owner must provide advanced authorization to allow anyone else to pick up their dog.
Treats: We provide our guests with treats throughout the day - Please let us know, in advance, and on the Admissions Application if you do NOT want your dog to have any treats. PLEASE INFORM US IF YOUR DOG IS ALLERGIC TO CERTAIN TYPES OF FOOD/TREATS.
Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan - please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days. Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from daycare and will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted to daycare.
Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check with us or on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
- We reserve the right to refuse service to anyone at our sole discretion -
Name Tags & Collars: All dogs must be wearing a collar with a name tag and must be on a leash upon exit/entry. NO FLEXI-LEADS, PLEASE! No metal, pinch, choke, beaded or studded collars will be allowed in the daycare area.
Risks: Owners understand that supervised off-leash socialization and interaction between our guests is encouraged. Owners must also acknowledge that dogs are unpredictable in behavior, and be aware/assume risks involved in such play.
Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a “time-out” from the daycare area. Excessive barking dog will be dismissed from daycare because excessive barking can escalate the intensity of the pack dynamic, we reserve the right to refuse reentry.
Spay/Neuter: In general, all dogs over six (6) months of age should be spayed or neutered in order to socialize with the other dogs in daycare. Puppies younger than six (6) months may be intact.
Females in Heat: A female in heat tends to stress out males staying at Alpha K9 U; consequently, Females in heat will not be allowed in daycare, classes or boarding at any time. There may be additional charges during your pets stay, if they come into season at our facility and will also need to be picked up as soon as possible.
In General:
- Dogs MUST BE HOUSEBROKEN to attend daycare.
- Dogs must be in a good condition of health. (No coughing, vomiting, diarrhea 48 hours prior to arrival at the facility).
- All dogs must be brought in and out of the facility on a collar and leash. NO FLEXI-LEADS, PLEASE! Please keep leash six (6) feet or shorter.
- Your dog must potty prior to entering the building! PLEASE do not allow your dog to mark inside of our facility.
- ALWAYS clean up after your dog - you may use the grounds at the facility but only in the designated bathroom area and dispose of your entire dog’s waste in the bins provided.
- We reserve the right to refuse service to anyone at any time for any reason.
This information is a summary only. Policies, Rules & Rates are subject to change without notice.
BOARDING/OVERNIGHT CARE
Please be advised, we do NOT allow dog(s) to enter the facility, at any time, for any reason, until all current vaccination information and negative fecal test results are received, reviewed, approved and documented.
Applicable Forms: All dogs must have complete, up-to-date, Vaccinations, Negative Fecal Test Results, Emergency Veterinarian Release Form and Services Agreement on file. For your convenience you may obtain/download the applicable forms at the bottom of this page.
Exclusive & Limited Entry: We require reservations due to the limited number of reserved suites available. Please cancel your reserved spot if you are unable to use it.
Drop-Off/Pick-Up:
Weekdays: Check-in time is after 2:30 p.m. and the normal check-out is before 1:30 p.m. (No Arrivals/Departures from 1:30 p.m. - 2:30 p.m.). If check-out is after 1:30 p.m. an additional "late pick up" fee of $15.00 for each dog will be applied. For each dog not picked up by 6:30 p.m. overnight charges will apply.
Weekends: Saturdays & Sundays: Check-in and check-out times are from 8:00 a.m. to 12:00 p.m.
Feeding: We request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc.). We ask that your dog's food be labeled with your dog's name, feeding amounts, and any special feeding instructions (feeding time, adding water, elevating food, etc.). Please bring food in a disposable container or bag, as we will not return it. If you forget to bring your dog's food or if you don't bring enough for their stay, we will gladly provide our Precise Premium House Food for an additional fee. Also, we provide our guests with treats throughout the day - please let us know if you do not want your dog to have any treats! PLEASE INFORM US IF YOUR DOG IS ALLERGIC TO CERTAIN TYPES OF FOOD. - Please do not bring food or water dishes as we supply them - Please be advised, if AK9U provides premium food, to guests, it is an additional $5.00 per dog, per day.
Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan (please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days. Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted. Any dog with diarrhea will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted.
Holidays: For Holiday stays, a $50.00 per dog credit card deposit (Visa, MasterCard or Discover) is required to hold a reservation, and will be applied to the holiday boarding charges. This deposit is refundable only if you cancel your reservations fourteen (14) days or more in advance of your dog's stay; otherwise, the $50.00 per dog deposit is forfeited. *Holiday stays require a minimum of two (2) nights boarding fees.
Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
- We reserve the right to refuse service to anyone at our sole discretion -
Medication: We are happy to give oral or topical medication to your dog, but require the following: all medications must be in their original container and must include your dog's name, and the name and strength of the medication. Directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc. must be included with the medication. Any dog with special needs may incur additional charges.
Name Tags & Collars: All dogs must be wearing a collar with a name tag and must be on a leash upon entry/exit.
Reservations & Cancellation Policy: For non-holiday periods, Alpha K9 U's cancellation policy is three (3) days prior to arrival. Cancellations that occur within three days (3) prior to check-in for non-holiday periods will result in a one (1) over- night charge per guest to the credit card on file. For Holiday stays, a $50.00 per dog credit card deposit is required to hold a reservation, and will be applied to these holiday boarding charges. This deposit is refundable only if you cancel your reservations fourteen (14) days or more in advance of your dog(s) stay; otherwise, the $50.00 deposit is forfeited. The cancellation policy is more stringent during holiday periods because we typically have a waiting list for our boarding services.
Spay/Neuter: This policy and ‘approval’ (usually reserved for breeders, show dogs, professional working dogs) will be determined on a case-by-case basis. In general, all dogs over six (6) months of age should be spayed or neutered and is mandatory in order to socialize with the other dogs in daycare. Puppies younger than six (6) months may be intact.
Females In Heat: Females in heat tends to stress out males staying at Alpha K9 U, so if your dog is in heat, please let us know in advance so that we can make the proper arrangements. Please note: Any dog with special needs may incur additional charges.
What to Bring: For overnight boarding, please bring all food, treats (no rawhide's or greenies, please), medication, toys, bedding and anything else that you would like your pet to have when in the residential area (anything with familiar smells such as shirts, blankets, etc. will help your dog settle in comfortably). Please do not bring food or water dishes as we supply them.
Food: Please make sure to bring enough food for your pets’ entire stay. AK9U believes that keeping pets on the same diet reduces stress on their digestive system and prevents any allergic reactions. However, for an additional charge, AK9U can also provide premium dog food for all boarding guests.
Please be advised, if AK9U provides premium food, to guests, it is an additional $5.00 per dog, per day.
Boarding School: A non-refundable deposit of $50.00 -$100.00 is required to reserve a spot in The Alpha K9 U Boarding School Program ($50.00 for 7 day program, $100 for 14 day program and/or $100 for holiday dates). No other payment is required until you pick your dog up from training. Additional charges may apply if we are requested to provide/feed our premium house food.
In General:
- Dogs must be in a good condition of health. (No coughing, vomiting, diarrhea 48 hours prior to arrival at the facility)
- All dogs must be brought in and out of the facility on a collar and leash. NO FLEXI-LEADS, PLEASE!
- Your dog must potty prior to entering the building! PLEASE do not allow your dog to mark inside of our facility.
- ALWAYS clean up after your dog - you may use the grounds at the facility but only in the designated bathroom area and dispose of your entire dog’s waste in the bins provided.
- We reserve the right to refuse service to anyone at any time for any reason.
This information is a summary only. Policies & Rules are subject to change without notice.
TRAINING HALL SERVICES
Boarding School: A non-refundable deposit of $50.00 -$100.00 is required to reserve a spot in The Alpha K9 U Boarding School Program ($50.00 for 7 day program, $100 for 14 day program and/or $100 for holiday dates). No other payment is required until you pick your dog up from training. Additional charges may apply if we are requested to provide/feed our premium house food.
Requesting Private Appointments - Private Appointments are different private activities (i.e., Swimming, Dock-Diving, and HydraCare, etc.) that you schedule that do not involve inviting other people or reserving staff resources. You may request an appointment by email, phone or fax and/or by stopping by the front office during office hours. For best results, schedule private appointments at least twenty-four (24) hours in advance (don't wait until the last minute to schedule an appointment). You may also schedule recurring appointments. If you are unable to attend an appointment, please let us know ASAP. We require a cancellation notice of at least twenty-four (24) hours in advance for most appointments. We appreciate your help in keeping our schedule running efficiently.
Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan - please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days. Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from class and will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted.
Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check with us or on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
- We reserve the right to refuse service to anyone at our sole discretion -
Risks: Owners understand that supervised off-leash puppy class socialization and interaction between our guests is encouraged. Owners must also acknowledge that dogs are unpredictable in behavior, and be aware/assume risks involved in such play.
Females In Heat: For the safety of all dogs females in heat tends to stress out dogs at Alpha K9 U, so if your dog is in heat, please let us know in advance so that we can make the proper arrangements.
What to bring to class (In-General)
- Obedience Classes: Flat collar or training collar, 6 ft. leash and treats. Classes that include swimming, please bring a towel and wear not slip, closed toed shoes.
- Dock Sport Classes: Flat collar (no training collars will be permitted on the dock), a 6 ft. or shorter leash, a towel and wear non-slip, closed toe shoes.
- Agility Classes: Flat collar, 6 ft. or shorter leash and treats.
- Tracking/Nosework Classes: Harness, Flat collar, 6 ft. & 15 ft. leash, scent articles, crate and treats.
- Retractable leads (i.e. Flexi Leads) are strictly prohibited.
General Info:
- Dogs must be in a good condition of health. (No coughing, vomiting, diarrhea forty-eight (48) hours prior to arrival at the facility).
- All dogs must be brought in and out of the facility on a collar and leash. NO FLEXI-LEADS, PLEASE!
- Your dog must potty prior to entering the building! PLEASE do not allow your dog to mark inside of our facility.
- ALWAYS clean up after your dog - you may use the grounds at the facility but only in the designated bathroom area and dispose of your entire dog’s waste in the bins provided.
- Dogs must be in control and restrained at all times. Please keep dogs on leash or crated.
- Dogs in season will not be permitted to participate.
- Dogs that appear to be injured will not be allowed to participate.
- At no time may a participant or spectator interfere with another participant and/or touch or interfere with another participant's dog.
- We reserve the right to refuse service to anyone at any time for any reason.
Please note: There are NO refunds or make-up classes available.
This information is a summary only. Policies, Rules & Rates are subject to change without notice.
Lobby/Office Hours
Monday through Friday, 8:00 a.m. - 6:00 p.m.*
Saturdays - 9:00 a.m. - 12:00 p.m.
Sundays - Closed
K9 Daycare
Monday through Friday, 7:00 a.m. to 6:00 p.m.*
By appointment only
K9 Residence Hall
Monday through Friday, 8:00 a.m. - 6:00 p.m.*
Saturdays - 8:00 a.m. - 12:00 p.m.
Sundays - 8:00 a.m. - 12:00 p.m.
*We are closed weekdays from 1:30 p.m. - 2:30 p.m.
Alpha K9 U, LLC
10201 Hague Road
Fishers, Indiana 46038
Direct: #317.284.1299
Fax: #317.284.1354
Monday through Friday, 8:00 a.m. - 6:00 p.m.*
Saturdays - 9:00 a.m. - 12:00 p.m.
Sundays - Closed
K9 Daycare
Monday through Friday, 7:00 a.m. to 6:00 p.m.*
By appointment only
K9 Residence Hall
Monday through Friday, 8:00 a.m. - 6:00 p.m.*
Saturdays - 8:00 a.m. - 12:00 p.m.
Sundays - 8:00 a.m. - 12:00 p.m.
*We are closed weekdays from 1:30 p.m. - 2:30 p.m.
Alpha K9 U, LLC
10201 Hague Road
Fishers, Indiana 46038
Direct: #317.284.1299
Fax: #317.284.1354